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Privacy Policy for Malaysia account data

Our Privacy Policy explains how we handle account data, cookie choices, wallet records for Touch 'n Go, GrabPay, Boost dan FPX, and security checks tied to your judiku…

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Malaysia privacy terms for wallet records

judiku Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Malaysia access depends on local law, and our Privacy Policy follows that practical approach. We ask for the details needed to open and maintain your account: name or account identifiers, contact channel, login records, device signals, wallet activity and messages you send us. Payment records from

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Touch 'n Go, GrabPay, Boost dan FPX are used to match receipts, check withdrawals and answer privacy requests, not to sell a separate profile. Cookie data helps keep sessions active and flags unusual access. If a local rule requires extra checks, we apply that rule only
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where local law permits. You can ask us to update, export or erase eligible records, subject to verification and retention duties. We also log when policy choices change so your privacy file has a clear trail.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP CHANNELS

Contact us about privacy choices

Privacy requests work faster when you contact us from the same email, phone or chat session tied to your account.

Live chat privacy help Use live chat when you need a quick route to privacy support. We can confirm the request type, explain the identity check and point you to the email path when documents are needed.

Email privacy desk Send a clear request from the address linked to your account if you need an export, correction or erasure check. We may ask for extra proof before sharing records or changing stored details.

Security request path Contact us quickly if you think your account, wallet record or login trail has been accessed without permission. We can review recent sessions, freeze risky actions and record your privacy concern.

DATA CARE

How we protect your privacy file

Behind the policy, we keep separate records for registration, wallet movement, session activity, support messages and preference choices.

Data collected

We collect registration details, contact records, login events, device signals, wallet activity and support messages.

Cookie use

Cookies help keep your session active, remember basic preferences and flag unusual browser patterns.

Wallet records

Touch 'n Go, GrabPay, Boost dan FPX records are stored to match deposits, verify withdrawals and answer wallet privacy requests.

Access controls

Staff access is limited by role, and sensitive changes require verification.

Retention periods

We keep records only for account operation, dispute handling, security checks and duties that apply where local law permits.

Correction requests

If your name, phone, email or wallet reference is wrong, ask us to correct it.

Privacy questions before you open account

These answers explain how the Privacy Policy applies when you create an account, use Touch 'n Go, GrabPay, Boost dan FPX, contact support or request changes to stored records. If your request involves access or eligibility, the answer may depend on local law and will apply only where local law permits.

We collect your registration details, login activity, wallet records, device signals and service messages. We use them to run your account, check requests, protect access and meet duties that apply where local law permits.

We keep payment records to match receipts, verify withdrawals, handle disputes and answer privacy requests about wallet activity. The same approach applies to GrabPay and Boost records linked to your account.

Yes. Send a request through live chat or email from the contact linked to your account. We may verify your identity before sharing records so another person cannot receive your private account data.

Yes, you can ask us to correct contact, profile or wallet reference details that are wrong. For changes affecting withdrawals or account access, we may request proof before updating the record.

You can ask us to erase eligible records. Some data may need to stay for payment checks, dispute handling, security logs or legal duties that apply where local law permits.

No. We do not sell personal data. We use selected service partners for hosting, analytics, fraud checks, payment matching and support tools, and each partner receives only the data needed for that work.

Cookies help recognise your session, remember basic settings and detect unusual access. You can adjust browser settings, though blocking essential cookies may affect login checks and some privacy security steps.

Privacy Policy for Malaysia account data

Contact us about privacy choices

How we protect your privacy file

Data collected

Cookie use

Wallet records

Access controls

Retention periods

Correction requests

Privacy questions before you open account

01 What data do you collect when I open an account?

02 Why do you keep Touch 'n Go or FPX records?

03 Can I ask to see my stored data?

04 Can I correct details in my account file?

05 Can I ask for eligible records to be erased?

06 Do you sell my personal data?

07 How do cookies affect my privacy choices?

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